Get in touch
Have a question, spotted a bug, or interested in Enterprise? We respond within 24 hours (Monday – Friday).
Registered Office
Vernacia is a product of CloudServe Digital, a division of CloudServe Infotech (RAMSIO CLOUDSERVE INFOTECH PRIVATE LIMITED).
CIN: U62091KA2025PTC210162 · GST: 29AAPCR1639E1Z3
#36, WeWork Prestige Central, Infantry Road,
Mahatma Gandhi Road, Bengaluru – 560001, Karnataka, India
Tel: +91-9110618988
Grievance Officer
In accordance with India's Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, grievances regarding this Service or your personal data can be directed to:
Santhosh Suryavanshi, Co-Founder & CEO
Email: [email protected]
We acknowledge grievances within 72 hours and aim to resolve them within 30 days.
Looking for quick answers? Check our FAQ or Help Center.
Send us a message
Enterprise inquiry?
For procurement, custom SLAs, and volume pricing — reach us directly at [email protected]. We respond within 4 business hours.
Frequently asked questions
How quickly will you respond?
Support requests are answered within 24 hours on business days. Enterprise inquiries sent to [email protected] are fast-tracked and answered within 4 business hours.
Do I need a credit card to try Vernacia?
No. Every account starts with a 7-day free trial (25 page credits) with no card required. You only enter payment details when you choose to upgrade to a paid plan.
Where is my data stored, and is it secure?
Uploaded files are encrypted in transit (TLS 1.3) and at rest (AES-256), and are auto-deleted 30 days after upload. See our Security page for the full breakdown.
How do I raise a billing dispute or grievance?
Email [email protected]. Our Grievance Officer acknowledges every complaint within 72 hours and works to resolve it within 30 days, per India's Consumer Protection (E-Commerce) Rules 2020.